THE SIMPLE GRAZER
TERMS & CONDITIONS
AS OF 25TH MAY 2026
BOOKINGS & RETAINERS
A booking is confirmed only once written acceptance of your quote has been received and the required 20% non-refundable retainer has been paid. Payment of the retainer secures your event date and locks in quoted pricing.
The remaining balance will be invoiced approximately one month prior to your event date and must be paid in full no later than 7 days prior to your event. Clients are welcome to make smaller instalment payments toward their booking balance at any time prior to the final due date. Early invoicing can also be requested if preferred.
Failure to finalise payment by the due date may result in cancellation of booking and forfeiture of any retainer paid. No delivery, setup, or service will occur without cleared payment.
SECURITY BOND
Elevated grazing tables and mimosa bar bookings require a refundable security bond ranging from $100-$300, depending on the size, scale and hire components included within the booking. The applicable bond amount will be outlined within your final invoice.
The security bond is held separately from booking payments and is not applied toward the cost of your event.
The bond will be included on your final invoice and must be paid alongside the remaining booking balance no later than 7 days prior to your event date.
Security bonds must be paid via bank transfer or cash only and are not available via credit card payment.
The bond will be refunded via bank transfer within 48 hours of collection of all tableware, equipment and styling items, provided all hire items are returned in acceptable condition.
Partial or full retention of the bond may occur where:
Where replacement or repair costs exceed the bond amount, an additional invoice may be issued and is payable within 7 days.
PAYMENT METHODS
Preferred payment method is bank transfer.
Cash payments are accepted by prior arrangement only and must be paid by the invoice due date.
Credit card payment is available upon request and will incur a 2.2% processing fee.
GST & PRICING
The Simple Grazer is registered for GST. All pricing provided by The Simple Grazer is inclusive of GST unless otherwise stated.
Quoted pricing is locked in once the required retainer has been paid.
A refundable security bond is not subject to GST and is not included within the taxable value of the booking.
FINAL NUMBERS & EVENT CHANGES
Final guest numbers, styling selections, dietary requirements, pack down timing, and any booking changes must be confirmed no later than 7 days prior to the event date. Changes requested within 7 days of the event may not be accommodated and may incur additional charges.
PACK DOWN & SERVICE TIMING
Elevated grazing tables and mimosa bar packages include pack down service up to 9:00pm.
Later pack down times incur an additional staffing surcharge due to extended service hours and late-night operations:
10:30pm is the latest available pack down time offered by The Simple Grazer.
Pack down is generally scheduled approximately 3 to 4 hours after setup in line with standard catering food safety requirements and safe food service timeframes.
Food service areas are expected to be cleared during the event itself, not at the conclusion of the event. Pack down will be conducted discreetly and efficiently at an agreed time, typically during a natural lull in service, speeches, or cake service where possible.
Pack down timing must be confirmed no later than 7 days prior to the event.
TABLEWARE & RETURN OF ITEMS
Where reusable china plates, glassware, serving pieces or other hire items are provided, all items must be returned to the grazing table area no later than 15 minutes prior to scheduled pack down time.
The Simple Grazer staff are not responsible for locating missing items throughout the venue.
Any missing or damaged items may result in deductions from the security bond or additional replacement charges where applicable.
Disposable serving boats are available as an alternative option where preferred.
PRODUCT AVAILABILITY & SUBSTITUTIONS
While every effort is made to provide items as quoted or advertised, products and ingredients are subject to seasonal availability, supplier availability and market conditions. The Simple Grazer reserves the right to substitute products with items of equal quality and value where required without prior notice.
PARKING & VENUE ACCESS
Suitable parking and venue access must be available close to the setup location.
Where paid parking is required, parking fees incurred during delivery, setup, service or pack down will be invoiced to the client and payable within 7 days.
Clients are responsible for advising The Simple Grazer prior to the event of any restricted venue access, narrow laneways, height restrictions, limited loading zones, stairs, long walking distances or difficult parking conditions that may impact delivery, setup or pack down logistics. This includes, but is not limited to, extended walking distances between parking and the venue, restricted vehicle access, or loading conditions that require additional time or labour. Failure to disclose access limitations prior to the event may result in setup delays, additional labour charges, or the inability to complete setup where safe and reasonable access is not available.
Clients are responsible for ensuring reasonable access to the venue at agreed setup and collection times.
OUTDOOR EVENTS & WEATHER
For food safety and product quality, indoor air-conditioned setups are strongly recommended during warmer weather conditions. Where outdoor setups are requested, The Simple Grazer accepts no responsibility for food quality deterioration caused by heat, weather exposure, insects, wind or environmental conditions after setup has been completed.
Outdoor grazing tables and picnic-style setups should not remain out for consumption longer than 2 hours during warm weather conditions.
The Simple Grazer reserves the right to recommend relocation of setups or adjustments to service timing where weather conditions may compromise food safety or presentation quality.
CANCELLATIONS & RESCHEDULING
All retainers paid are non-refundable. If cancellation occurs within 7 days of the event date, 50% of the total booking value remains payable. Cancellation within 48 hours of the event date will result in full forfeiture of all monies paid.
Where cancellation occurs due to government-imposed restrictions or lockdowns, clients may choose to reschedule or cancel their booking. Where rescheduling occurs:
DIETARY REQUIREMENTS & ALLERGENS
It is the client’s responsibility to notify The Simple Grazer of all allergies and dietary requirements no later than 7 days prior to the event date. While every effort is made to minimise cross-contamination, all food is prepared in a kitchen that handles allergens including nuts, gluten, dairy, seafood and wheat products.
The Simple Grazer cannot guarantee allergen-free products. By proceeding with your booking, you acknowledge and accept this risk. Additional charges may apply for specialised dietary requests including gluten free and vegan catering.
FOOD SAFETY
Clients acknowledge responsibility for ensuring food is consumed within safe food service timeframes following setup. Responsibility for safe handling and storage transfers to the client upon completion of setup and/or delivery.
Grazing tables must not remain out for consumption longer than 4 hours from setup time under standard indoor conditions. During warmer weather or outdoor events, safe consumption timeframes are reduced to a maximum of 2 hours. This timeframe may be further reduced depending on environmental conditions on the day.
Grazing boxes are prepared fresh and delivered chilled. They must be consumed within 4 hours of delivery or stored immediately at a temperature between 1°C and 4°C and consumed within 24 hours.
The Simple Grazer accepts no responsibility for food spoilage, contamination, or deterioration occurring after delivery, setup, or collection has been completed.
LEFTOVERS & PACK DOWN
For food safety and hygiene reasons, grazing tables are considered a self-service food display only during the agreed service window.
Clients are welcome to remove food items for personal consumption prior to the scheduled pack down time. However, once pack down has commenced, food is no longer considered safe for consumption and must not be collected, redistributed or consumed.
The Simple Grazer does not provide takeaway containers or packaging for leftover buffet items and staff are unable to facilitate the packing or redistribution of food during pack down. Any remaining food is disposed of as part of the pack down process in accordance with food safety requirements.
Brunch-style items such as baked goods and confectionary may be removed earlier in the service period at the client’s discretion; however, this must be completed prior to pack down commencing.
