Effective Date 1st April 2026
DEPOSITS
All grazing tables and mimosa bar bookings require a non-refundable deposit of $100 to secure your date. For grazing boxes 50% deposit or $100, whichever is smaller, is required.
PAYMENT
Preferred method of payment is by bank transfer. Invoice balance is due 1 week before your event date. You are welcome to make smaller payments up until that date. Credit Card payment is available and will incur a fee of 2.2%. Cash is also accepted but must be paid in person by due date.
PARKING
Please ensure parking is available close to venue. If there is no free parking available customer will be invoiced for parking fees acquired during drop off, set up and delivery. This will be invoiced within 4 days and is payable within 7 days of your event.
CANCELLATION
If you are to cancel within 7 days of your event 50% of your invoice is owed. Any other payments made above this amount will be refunded back to you. Cancellation within 48hrs of your event will forfeit the full payment.
If cancellation should occur due to a government-imposed lockdown you will have the option to either cancel or reschedule. The following fees will occur if you choose to cancel; 2-7 days before your event $100 bond forfeited, within 48hrs 50% of invoice will be refunded. If you choose to reschedule 2-7 days before your event you will not be charged a further fee, as foods are perishable rescheduling within 48hrs will result in 30% of the invoice being charged.
BOND
Tiered grazing table deposits are used as bond towards tableware hire. It will be returned to you via bank transfer with a receipt of transfer provided within 48 hours of The Simple Grazer collecting tableware and equipment, provided there is no damage or missing items and equipment is in clean condition.
LOSS AND DAMAGE
Should any equipment be lost or damaged between time of delivery and time of collection you will be responsible for the repair or replacement. This will be taken from your bond, if payment exceeds the bond an invoice for the damage will be provided and is payable within 7 days.
CLEANING
A lot of our food is displayed on wooden boards. It is of high importance that all equipment is cleared of any food debris and cleaned after service. All equipment is to be returned clean to us. Loss of bond may apply if equipment is not cleaned unless otherwise agreed to in writing prior to your event, this may incur a cleaning fee. All food products and greenery are to be disposed of appropriately. For weddings and event hosted at hired venues we encourage customers to book the pack down and clean service.
DIETRY REQUIREMENTS
It is your responsibility to notify The Simple Grazer of any allergies and/or dietary requirements at least 7 days before your event. While we take the upmost care to separate foods, food is prepared in the same kitchen as allergen-containing foods, therefore all grazing tables and boxes may contain traces of nuts and wheat. By paying your deposit you agree to consume our products at your own risk and not to hold us responsible for any injury caused by the consumption of any allergen containing food. Surcharge may apply for Gluten Free & Vegan requests.
FOOD SAFETY
By paying your deposit you are agreeing to leave the food out for consumption for no longer then 4hrs. We recommend food is to be set up in a cool location, during Summer months airconditioned indoors is recommended if you choose to have table/picnic set up outdoors in warmer weather food is to be left for consumption for no longer then 2hrs. Amy Lee and The Simple Grazer are not responsible for any food spoilage that occurs after set up and delivery.
Grazing boxes are prepared fresh and delivered in a fridge at 2 degrees Celsius, it is recommended they are to be consumed within 2hrs of delivery or stored immediately between 2 and 4 degrees Celsius and eaten within 24hrs. Amy Lee and The Simple Grazer are not responsible for any food spoilage after delivery or collection.